Frequently Asked Questions
How long does a voucher last?
Crypto vouchers never expire. You can redeem them at any time.
How do I redeem my voucher?
Go to the Redeem page, enter your voucher code and email, and click Redeem.
What if my voucher code doesn’t work?
Check for typos. If issues continue, contact support using the form below.
Can I use a voucher more than once?
No — each voucher is single-use only.
Account Questions
Do I need an account to use the website?
No. Buying, selling, and redeeming can be done without logging in.
Why should I create an account?
An account lets you track your voucher history and manage your preferences.
I forgot my password — what do I do?
Use the “Forgot Password” option on the login page to reset it.
Payments & Verification
Which payment methods do you accept?
We accept credit/debit cards, bank transfer, and selected online payment services.
Why did my payment fail?
Common reasons include card limits, insufficient funds, or bank restrictions.
Do I need to verify my identity?
Low-value voucher purchases usually require no verification.
Can I get a refund?
Voucher purchases are final and non-refundable once issued.